At Downtown Bridal, we strive to provide the best customer experience possible. This policy extends to our alterations service. Please be aware that because we do not include the cost of alterations in the price of the dress, alterations done with Downtown Bridal are a separate cost.
We will offer you an estimate at the time your order. It is only an estimate. We won’t know exactly how much the alterations will cost until we’ve seen you in the dress. If you are not comfortable with the estimate, you are welcome to have your alterations done elsewhere. We take your measurements in order to know which size to order from our designers.
We order the size that will fit you best: this means we order the size that will fit the largest part of your body (bust, waist, or hips). Women rarely measure the same size in all three areas, therefore: THE DRESS WILL NOT BE A CUSTOM FIT.
Most long gowns will need to be hemmed and strapless dresses usually need to be taken in. Please let us know in advance if you plan to have us do your alterations so we can put you in our schedule. We will not hold you to this if you change your mind. Please call to schedule your fitting at least a day in advance. Our alterations specialist is not always on site. We reserve the right to refer you to another alterations establishment if we feel we cannot accommodate your wear date.